Terms & Conditions of Service

• Due Date: All payments are due immediately upon completion of the service unless otherwise explicitly agreed upon in writing prior to the job start date.
• Electronic Consent & Digital Signatures: Invoices sent via text or email are considered legally accepted. Payment completed through our mobile merchant systems or secure online payment portal serves as a digital signature, validating that all scheduled work was executed to the Client's complete satisfaction.
• Late Fee Penalties: To ensure stable operations, payments not received within three (3) days of the invoice issuance date will automatically incur a late fee of $25.00 or 10% of the total balance due, whichever amount is greater. This penalty will apply for every subsequent 30-day period that the outstanding balance remains unpaid.
• Operational Continuity: The Company maintains strict tiered business reserves to guarantee long-term operational sustainability. Delays in standard client payments directly impact these structural reserves.

• Pure Water Systems: Exterior window cleaning is performed utilizing advanced Tucker Pure Water systems. This multi-stage filtration process strips minerals from tap water, producing deionized, purified water that lifts organic debris and sheets off glass. No harsh chemicals are required.
• Natural Air-Drying: Client acknowledges that windows cleaned via pure water technology are left wet to air-dry naturally. Because the water is completely clear of mineral deposits, it evaporates without leaving water spots, lines, or residue.
• Interior Services: Interior window cleaning is handled via traditional hand-held squeegees, specialized wands, and glass-safe soap solutions. The Company assumes no responsibility for pre-existing surface scratches, minor glass blemishes, or fabrication defects that are uncovered and made visible only after dirt and grime layer removals.

• Site Access: The Client must ensure that technicians have full, unobstructed access to all relevant perimeters of the property. This includes ensuring gates are unlocked, exterior window screens are removed (unless screen cleaning is explicitly listed on the estimate scope), and removing decorations, interior window sills, furniture, or delicate items.
• Water Source: For all exterior wash operations, the Client must grant direct access to a fully functional, pressurized exterior water spigot.

While our technicians take extreme care on site, the Company is explicitly not liable for damage caused by pre-existing structural issues or material degradation, including but not limited to:

• Oxidized, brittle, or severely sun-damaged vinyl/aluminum frames.
• Broken or compromised insulated window seals (resulting in pre-existing condensation/fogging between glass panes).
• Corroded, brittle window screen mesh or rotted wooden trim components.
• Minor water intrusion on windows or entry doors that possess faulty, brittle, or missing weather stripping.

• Light Rain Operations: We actively operate in light rain conditions. Rain does not contain dissolved minerals and will not impact the clean, spot-free drying process of our purified water filtration system.
• Inclement Weather Touch-Up Guarantee: If rain or snow impacts the quality of your clean windows shortly after service, we offer a complimentary touch-up if needed. The Prime View Club members receive a free touch-up if it rains or snows within seven (7) days of service. Non-club members receive this complimentary touch-up protection for up to three (3) days following service.
• Safety Rescheduling: The Company reserves the exclusive right to postpone and reschedule appointments due to high wind warnings, severe electrical storms, lightning, or freezing temperatures that threaten crew safety or technical system integrity.

• Notice Period: Clients must provide a minimum of 48 hours notice for any scheduling modifications or cancellation requests.
• Trip Fee: If technicians arrive at a scheduled property and are unable to access the workspace or complete services due to Client-side restrictions or lack of site preparation, a standard $50.00 Trip Charge will be assessed to the invoice to recover basic fuel, vehicle maintenance, and technician labor allocation along our standard routes.

• Standard Maintenance Scope: Standard tier pricing covers the removal of normal organic atmospheric debris (soil, dust films, seasonal pollen, cobwebs, and bird droppings).
• Restoration Cleaning Scope (The Glass Scraper Rule): Heavy non-organic debris accumulation—including dried paint overspray, structural caulking, concrete residue, industrial adhesives, chemical oxidation, and deep-set mineral or hard water staining—is categorized strictly as "Restoration Work." Restoration work requires specialized chemicals, mechanical agitation, or precision glass scrapers, which incur a separate per-pane fee. If these conditions are identified by our crew upon arrival, a digital change order itemizing the adjustments will be issued to the Client for approval before work begins.

• Walkthrough Verification: Clients or designated representatives are strongly encouraged to join our crew lead for a final walkthrough inspection at the end of the job. Once completed (or if the Client chooses to be absent), the service is permanently recorded as accepted.
• Scope Creep Control: Any supplementary work requests added on-site (e.g., adding unexpected interior panes, skylights, detached garage panels, or glass safety railings) cannot be handled verbally. They will be billed as distinct line items and must be formally authorized via a digital change order.

• Hidden Deficiencies: The Company is not legally responsible for glass micro-scratches, chips, or manufacturing defects that only become apparent following the successful extraction of deep, multi-year (5+ years) layers of accumulated grit or construction debris.
• Sun-Baked Etching: Glass surfaces left unserviced for multi-year windows (2+ years) are vulnerable to permanent chemical calcification, acid rain etching, or sun-baked hard water staining. The Client understands these damages structurally alter the glass and cannot be fully reversed by standard or restoration cleaning methods.